Returns & Exchanges
At OSMO, we want you to be completely satisfied with your beauty journey, which is why we offer a 30-day return window for products in their original condition. If a formula doesn't meet your expectations, our streamlined process ensures a quick and easy exchange or refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the products in their original packaging, ensuring all safety seals and components are included to prevent damage during transit.
Attach the Label
Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return package.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing