Frequently Asked Questions
Everything you need to know about OSMO beauty and your orders.
What is the status of my order?
Once your order is placed, you will receive a confirmation email with a tracking number. You can track your package directly through our carrier's website to see the real-time delivery status.
Are OSMO products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All OSMO products are 100% cruelty-free and formulated without any animal-derived ingredients.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you ship internationally?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which product is right for my skin type?
Each product page features a 'Best For' section. Additionally, you can take our online Skin Quiz or contact our beauty consultants for a personalized recommendation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible interest-free installments.